Customer Succes Manager

🚀 Ready to turn happy customers into raving fans?At Bizzy, we’re on a mission to grow, challenge the status quo, and have a good time while doing it. Our customers are at the center of everything we do, and we need a Customer Success Manager (CSM) who can help them thrive. If you love building relationships, solving problems, and making a real impact, keep reading—you might just be the one we’re looking for!📍 Location: Ghent, with flexibility to work from home 2 days per week.

🔥 What you'll be doing

• Own the customer journey – from onboarding to renewal, you make sure our customers get the most out of our product and services.
• Be the strategic partner – understand their challenges, anticipate their needs, and help them succeed.
• Drive adoption & growth – turn users into power users and spot opportunities for upselling and expansion.
• Champion customer feedback – work closely with our product and sales teams to ensure we keep improving.
• Solve problems with flair – when challenges arise, you step up, think fast, and find a solution.

💡 What makes you the perfect match

• You speak fluent Dutch and/or French (and solid English) – we want our customers to feel at home.
• You have 3+ years of experience in Customer Success or a related role (Account Management, Consulting, etc.).
• You love people — seriously, you thrive on building relationships and helping customers succeed.
• You know your way around SaaS tools and can guide customers like a pro.
• You don’t just manage accounts; you drive results. You spot opportunities and aren’t afraid to take the lead.

✨ Why you'll love working with usAt Bizzy, we help businesses in sales, marketing, recruitment, and investments focus on what truly matters—building relationships. Our B2B intelligence platform delivers high-quality leads through smart data, AI-driven insights, and local expertise.We’re United by Growth, always pushing ourselves and each other to learn and evolve. We believe in Candid Candor, fostering open and honest conversations to drive success. We Lead the Way, taking ownership and making bold moves. And we know how to Hustle and Unwind, balancing ambition with well-deserved celebrations.Joining Bizzy means being part of an ambitious team bringing cutting-edge solutions to the European market. If you're ready to make an impact and grow fast, apply now—we can’t wait to meet you!

On top of a competitive salary, we offer the following benefits:

• 🛠️ The right tools to do your job without headaches and drama;
  • 💻 MacBook Air
  • 📱iPhone 16 (with subscription)
• 🏥 Healthcare benefits plan (incl Alan daily care)
• 🥪 Meal vouchers
• ⚖️ A Flex Income Plan through Payflip
• 🕛 Flexible working hours and locations, although we love to connect in person at least 3 days per week.
• 🍏 Fresh fruit in the office (and cookies as well 🤫)
• 🧑‍🎓 Dedicated budget to support your growth and development
• 🎁 Awesome Bizzy merchandise
• 🍺 🎉 🏂 Team drinks and events

Diverse teams build better products - an asterisk you'll want to readWe know for a fact that women, people of color, and minorities in general, are not likely to apply for a job they only feel 70% qualified for. We're here to tell you that you are, in fact, enough, and strongly encourage you to be confident and to submit your application either way. You've got this! We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates, so please don’t hesitate to apply — we’d love to meet you!